Your support inbox shouldn't run your business.
The same questions eat your team's day. We automate the routine answers. Your people handle the work that needs them.
Built by Joseph Rose. 20+ years in enterprise software, former C-suite executive at a manufacturing estimating software company. You talk to him, not a sales rep.
Book a 20-minute call
No pitch, just questions. We'll tell you honestly if we are not the right fit.
If this sounds familiar
The same questions arrive daily, consuming your team's time
Senior staff get pulled into routine support issues
Response time slips because volume overwhelms capacity
Customers grow frustrated waiting for answers you've given a hundred times
You can't justify hiring another support person for repetitive work
What it costs you
High-value staff doing low-value work
Customer dissatisfaction from slow response
Missed opportunities because your team is buried in tickets
Burnout from repetitive, unending workload
How it works
We analyse your support patterns
Identify which questions repeat, which need escalation, and where time is wasted.
We automate the routine responses
Common questions get fast, accurate answers. Complex issues route to your team immediately.
Your team handles what matters
Less repetitive work. More time for issues that need expertise.
Outcomes
Reduced workload from repetitive questions
Faster first response for common issues
Clear escalation path for complex problems
Your team focuses on high-impact support
Measurable reduction in time spent on routine queries
Who this is for
This is for you if
- ✓You handle regular customer support inquiries
- ✓The same questions come up repeatedly
- ✓Your team is stretched but the workload doesn't justify another hire
- ✓You want to improve response time without adding headcount
This is not for you if
- ✗You receive fewer than 20 support inquiries per week
- ✗Every support question is highly specialised
- ✗You're looking to outsource your entire support function
Common questions
Will this replace our support team?
No. MetaBinary takes the repeated questions off your team so they can work on the ones that need a person.
What if the answers need to be nuanced?
MetaBinary builds from your own written answers, so the wording is yours. Anything the workflow is not sure about goes straight to your team.
How do you learn our answers?
MetaBinary uses your existing documentation, your past replies, and a session with the people who answer these questions today.
Can we update responses over time?
Yes. You own the answers and can change any of them yourself, and MetaBinary updates the routing when your product changes.
What if a customer insists on speaking to a person?
They get one. MetaBinary never blocks access to your team — a request for a human escalates immediately.
Reduce support load without hiring
20-minute discovery call. No pitch, just questions.